Refund policy

Returns, Exchanges, Cancellations & Refund Policy

Returns & Exchanges (Customer's Preference)

If you wish to return or exchange an item, please contact us through our Contact Us page within 14 days of receiving your order. Please include your order number and the name used to place the order.

Once your request has been approved, we will provide return instructions, including the return shipping method, within 2 business days.

Please note that return shipping costs are the customer's responsibility.

Returns and Exchanges Cannot Be Accepted If:

  • You do not contact us within 14 days of receiving your order.

  • You do not ship the item within 7 days after your return request has been approved.

  • Excessive returns are identified (including, but not limited to, purchasing five or more items within the same or a similar period and returning 80% or more of those items).

  • The item shows signs of use, damage, stains, odors, alterations, washing, or cleaning.

  • Product tags or accessories have been removed or lost.

  • The item is returned using a shipping method other than the one specified by us (returns sent Cash on Delivery (COD) without prior approval will not be accepted).

  • The item was purchased using a non-returnable coupon or under a special promotional condition.

  • The product page or promotional page states that the item is non-returnable.

  • The item is a custom-made or personalized product.

  • Teethers or similar oral-use products have been opened for hygiene reasons.

  • The item is a hygiene product or any product that comes into direct contact with the skin (including products worn without underwear).

Shipping Charges

For returns due to customer preference, the original shipping fee (¥660) is non-refundable.

Please return the item using a trackable shipping service.

Order Changes & Cancellations

Orders begin processing immediately after they are placed.

Orders placed by 3:00 PM (JST) on business days may be shipped the same day.

If you need to change or cancel your order, please contact us through our Contact Us page as soon as possible and include:

  • Order number

  • Purchaser's name

  • Details of the requested change or cancellation

Providing complete information helps us process your request more quickly.

Cancellation Cannot Be Accepted If:

  • Shipping preparation has already begun.

  • The order contains a made-to-order or custom-made product.

  • The order was placed using a non-cancelable coupon or under special promotional conditions.

Returns & Exchanges for Defective or Incorrect Items

If you receive a defective item or an incorrect product, please contact us through our Contact Us page within 14 days of delivery, providing your order number and purchaser's name.

After your request has been received, we will arrange a replacement pickup.

Before processing the exchange, we may ask you to provide photographs and details of the product for inspection.

If the replacement item is out of stock, we will issue a full refund instead.

Defective Items Cannot Be Accepted If:

  • You do not contact us within 14 days after receiving the product.

  • Excessive returns are identified (including, but not limited to, purchasing five or more items within the same or a similar period and returning 80% or more of those items).

  • The product has been used, damaged, stained, altered, washed, cleaned, or has absorbed odors after delivery.

  • Product tags or accessories have been removed or lost.

  • The product is returned using a shipping method other than the one specified by us (COD returns without prior approval will not be accepted).

  • The product was purchased using a non-returnable coupon or under special promotional conditions.

  • The product page or campaign page specifies that the item is non-returnable.

  • The product is custom-made.

  • Opened teethers or other oral-use products (for hygiene reasons).

  • Hygiene products or products intended to come into direct contact with the skin.

Refunds

Once we receive and inspect your returned item, we will notify you by email.

If your return is approved, your refund will be processed automatically to your original payment method (such as your credit card). Please allow several business days for the refund to appear, depending on your payment provider.

Delayed or Missing Refunds

If you have not yet received your refund:

  1. Check your bank account again.

  2. Contact your credit card company, as processing times may vary.

  3. If you still have not received your refund after completing the above steps, please contact us through our Contact Us page and include your order number and purchaser's name.

Gift Orders

If an item was marked as a gift at the time of purchase and shipped directly to the recipient, a gift card equal to the value of the returned merchandise will be issued once the return has been received and accepted.

Return Shipping

If the value of the returned merchandise exceeds ¥1,000, we strongly recommend using a trackable shipping service or purchasing shipping insurance.

We are not responsible for any loss or damage that occurs during return shipment.